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Some Springdale Utilities
Suspending Disconnections
Suspending Disconnections
In a time where so many are out of work or having hours drastically
reduced the utility companies are stepping up to ensure we stay
connected while we work through this together. Here are the
statements from the utilities that are participating in this.
SWEPCO is temporarily suspending all disconnections of service for non-payment. We know our customers are concerned about their families, and ensuring they have reliable electric service allows them to focus on staying healthy and well. We are committed to doing what we can to help our customers, our employees and the communities we serve navigate this uncertain time. We urge customers to make every effort to keep their accounts current during the period when disconnections are suspended. If customers anticipate problems paying their electric bills, please contact SWEPCO to discuss payment options.
Ozarks Electric has suspended disconnections for non-payment for the next 30 days, effective March 16, 2020 through April 15, 2020. The lobbies at our four offices will be closed for 30 days starting Monday, March 16. Members or customers who wish to pay in person can still pay at our drive-through windows, Monday-Friday, 8 a.m. to 5 p.m.
Black Hills Energy, to support our customers who may be impacted by the nation's response to COVID-19, Black Hills Energy is temporarily suspending nonpayment disconnections for our customers. We realize that due to possible extended periods of isolation, customers may face financial hardships effecting their ability to timely pay their energy bills. We offer various assistance options to our customers such as, payment arrangements, budget billing and medical extensions. Visit www.blackhillsenergy.com for more information about these programs. Additionally, 211 is a service that connects millions of people to help with essential needs. Customers can also call our customer care specialists anytime at 1-888-890-5554.
AT&T won't terminate service of any wireless, home phone or broadband residential or small business customer due to an inability to pay their bill as a result of the coronavirus pandemic - and we're waiving late payment fees for those customers.
Verizon customers experiencing hardships because of COVID-19, Verizon will waive late fees for 60 days from March 16, 2020 to May 16, 2020, and will not terminate service to a customer who's been impacted by the events involving the Coronavirus. If our customers are experiencing a hardship, they should call our customer service team to discuss their situation and available options.
No word yet from Springdale Water Utilities or Cox Communications on whether or not there will be any allowances given for late payment or termination of service.
SWEPCO is temporarily suspending all disconnections of service for non-payment. We know our customers are concerned about their families, and ensuring they have reliable electric service allows them to focus on staying healthy and well. We are committed to doing what we can to help our customers, our employees and the communities we serve navigate this uncertain time. We urge customers to make every effort to keep their accounts current during the period when disconnections are suspended. If customers anticipate problems paying their electric bills, please contact SWEPCO to discuss payment options.
Ozarks Electric has suspended disconnections for non-payment for the next 30 days, effective March 16, 2020 through April 15, 2020. The lobbies at our four offices will be closed for 30 days starting Monday, March 16. Members or customers who wish to pay in person can still pay at our drive-through windows, Monday-Friday, 8 a.m. to 5 p.m.
Black Hills Energy, to support our customers who may be impacted by the nation's response to COVID-19, Black Hills Energy is temporarily suspending nonpayment disconnections for our customers. We realize that due to possible extended periods of isolation, customers may face financial hardships effecting their ability to timely pay their energy bills. We offer various assistance options to our customers such as, payment arrangements, budget billing and medical extensions. Visit www.blackhillsenergy.com for more information about these programs. Additionally, 211 is a service that connects millions of people to help with essential needs. Customers can also call our customer care specialists anytime at 1-888-890-5554.
AT&T won't terminate service of any wireless, home phone or broadband residential or small business customer due to an inability to pay their bill as a result of the coronavirus pandemic - and we're waiving late payment fees for those customers.
Verizon customers experiencing hardships because of COVID-19, Verizon will waive late fees for 60 days from March 16, 2020 to May 16, 2020, and will not terminate service to a customer who's been impacted by the events involving the Coronavirus. If our customers are experiencing a hardship, they should call our customer service team to discuss their situation and available options.
No word yet from Springdale Water Utilities or Cox Communications on whether or not there will be any allowances given for late payment or termination of service.